Wheel Hub Cyber Incident Notification and Order Continuity Playbook
Define the events that require notification, the approved contacts on both sides, secure alternate channels, and the minimum first notice: detection time, affected service, known data or transactions, containment status and immediate buyer action. Preserve updates as facts change, distinguish confirmed impact from investigation, and keep legal or regulatory notification with the authorized owners. Activate a preapproved manual or alternate order path only after identity and duplicate-processing controls are confirmed. Recovery needs both security authorization and business reconciliation of catalogs, orders, acknowledgments, payments and shipments. NIST and CISA recommend integrating suppliers into incident response and recovery; they do not set one universal notice period for every commercial relationship.